WARRANTIES

BLAST ZONE ® ONE YEAR LIMITED WARRANTY (Residential Inflatables)


Blast Zone ® Residential Grade Inflatables Are Warranted To Be Free Of Defects In Material And Workmanship For ONE YEAR From Date Of Purchase.  In Order To Establish Eligibility, Your Original Order Number Will Be Required.  In The Rare Case Of Defect, Products Covered By This Blast Zone ® Limited Warranty Will Be Repaired Or Replaced At No Cost To You.  Blast Zone Will, At Its Election, Replace Or Make Appropriate Adjustment Or Repair To The Product Where Blast Zone's ® Inspection Discloses Any Defects In Material Or Workmanship Occurring In Normal Usage Within ONE YEAR After Purchase. Please Note That In Order To Expedite Processing, In Some Circumstances It May Be Necessary For You To Send Photographs Of The Product For Blast Zone's ® Evaluation, Or To Cut Off And Return Your Product's Blower Tube To Blast Zone ®.  If Return Shipping Of A Product Covered Under This Limited Warranty Is Required, Blast Zone ® Will Pay The Reasonable Charges For Such Shipping At No Cost To You.  Products Requiring Replacement Will Be Replaced With The Same Product, Or A Similar Product Of Equal Or Greater Value.
 
What This Limited Warranty Does Not Cover:
While Blast Zone ® Residential Grade Inflatables Are Designed To Withstand The Tests Of Time Under Residential Use Conditions, They Are Not Designed Or Sold For Commercial Or Rental Use, And All Warranties Are Void Under Such Circumstances.  If You Are Looking For A Commercial Or Rental Grade Inflatable, Please See Our Selection Of Commercial Or Rental Inflatables.
 
This Limited Warranty Shall Not Apply To Any Blast Zone ® Product:

• Subject to misuse, whether due to intentional acts, common negligence, or accident.
• That is not operated in accordance with the printed instructions that accompany the product.
• That has been operated beyond the rated capacity of the product or in extreme weather conditions.
• That has been repaired or altered by anyone other than Blast Zone ®.
• That develops mold or mildew because it was stored wet or Bleaching due to Water Quality or UV Exposure. (IMPORTANT: It is crucial that all products and items, especially water parks, be STORED DRY.  Mildew or mold may develop if stored wet and this Limited Warranty does not cover the presence of mild or mildew due to improper care or storage.)

 
How To Obtain Warranty Service:

DO NOT RETURN TO STORE.

To Obtain Warranty Service, Please Contact Blast Zone ® By Emailing Service@Vortexco.com.  Replacements May Take Up To Four (4) Weeks For Delivery, And Require Proof Of Original Purchase.  In Some Circumstances, The Retailer's Warranty May Supersede Blast  Zone's ® Limited Warranty.  Under Those Circumstances, You May Be Required To Contact Your Blast Zone ® Retailer.  Blast Zone Warranties Are Void If Not Purchased From An Authorized Blast Zone Retailer.  If You Have Any Questions, Please Contact Us And We Will Instruct You On How To Proceed.
 
Note: Blast Zone ® Inflatables Are Designed To Release Air Pressure Through The Seams And Material.  It Is Normal To Feel Or Hear Air Escaping Or See Bubbles In Water Parks.  Pin Holes Are A Normal Part Of The Manufacturing Process, And Are Not Cause For Concern.
 
The Sole And Exclusive Remedy Of Buyer Under This Limited Warranty Is Blast Zone's ® Obligation To Repair Or Replace The Product At No Cost To The Buyer For ONE YEAR  From The Purchase Date. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. BLAST ZONE ® EXPRESSLY DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES BEYOND SHIPPING COSTS FOR COVERED PRODUCTS. 
 
Some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, Or The Exclusion Or Limitation Of Special, Incidental Or Consequential Damages, So These Limitations And Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights. You May Also Have Other Rights Which Vary From State To State.
 
This Is Blast Zone's ® Exclusive Residential Grade Inflatable Written Warranty
 
 
 
 
 
 
 
BLAST ZONE ® TWO (2) YEAR LIMITED WARRANTY (Commercial Inflatables)


Blast Zone ® Commercial/Rental Grade Inflatables Are Warranted To Be Free Of Defects In Material And Workmanship For Two (2) Years From Date Of Purchase.  In Order To Establish Eligibility, Your Original Order Number Will Be Required.  In The Rare Case Of Defect, Products Covered By This Blast Zone ® Limited Warranty Will Be Repaired Or Replaced At No Cost To You.  Blast Zone ® Will, At Its Election, Replace Or Make Appropriate Adjustment Or Repair To The Product Where Blast Zone's ® Inspection Discloses Any Defects In Material And Workmanship Occurring In Normal Usage Within Two (2) Years After Purchase. Please Note That In Order To Expedite Processing, In Some Circumstances It May Be Necessary For You To Send Photographs Of The Product For Blast Zone's ® Evaluation, Or To Cut Off And Return Your Product's Blower Tube To Blast Zone ®.  If Return Shipping Of A Product Covered Under This Limited Warranty Is Required, Blast Zone ® Will Pay The Reasonable Charges For Such Shipping At No Cost To You.  Products Requiring Replacement Will Be Replaced With The Same Product, Or A Similar Product Of Equal Or Greater Value.  Replaceable Surfaces Such As Slide Covers, And Climbing Surfaces Are Expected To Wear Out, Which Is Why They Are Replaceable, And Are Not Covered Under Warranty.
 
This Limited Warranty Shall Not Apply To Any Blast Zone ® Product:

• Subject to misuse, whether due to intentional acts, common negligence, or accident.
• That is not operated in accordance with the printed instructions that accompany the product.
• That has been operated beyond the rated capacity of the product or in extreme weather conditions.
• That has been repaired or altered by anyone other than Blast Zone ®.
• Where timely written notice of defect has not been received by Blast Zone ®. (see below)
• That develops mold or mildew because it was stored wet. (IMPORTANT: It is crucial that all products and items, especially water parks, be STORED DRY.  Mildew or mold may develop if stored wet and this Limited Warranty does not cover the presence of mild or mildew due to improper care or storage.)

 
How To Obtain Warranty Service:

DO NOT RETURN TO STORE 

To Obtain Warranty Service, Please  Send WRITTEN NOTIFICATION Of Defect WITHIN 30 DAYS OF DISCOVERY Of Such Defect To Service@Vortexco.com.  Replacements May Take Up To Four (4) Weeks For Delivery.  Please Be Prepared To Provide Us With Your Original Order Number.  In Some Circumstances, The Retailer's Warranty May Supersede Blast Zone's ® Limited Warranty.  Under Those Circumstances, You May Be Required To Contact Your Blast Zone ® Retailer.  Please Contact Us And We Will Instruct You On How To Proceed.
 
Note: Blast Zone ® Inflatables Are Designed To Release Air Pressure Through The Seams And Material.  It Is Normal To Feel Or Hear Air Escaping Or See Bubbles In Water Parks.  Pin Holes Are A Normal Part Of The Manufacturing Process, And Are Not Cause For Concern.
 
The Sole And Exclusive Remedy Of Buyer Under This Limited Warranty Is Blast Zone's ® Obligation To Repair Or Replace The Product At No Cost To The Buyer For Two (2) Years From The Purchase Date, Provided That Buyer Shall Notify Blast Zone ® In Writing Of Such Defect Within Thirty (30) Days Of The Discovery Of Such Defect.  Such Writing Shall Describe Nature Of Defect And Include Original Order Number To Confirm Eligibility.  In The Absence Of Such Timely Notice, Buyer Shall Be Barred From This Or Other Remedies.
 
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.  BLAST ZONE ® EXPRESSLY DISCLAIMS ANY WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSES OF BUYER.  TO THE EXTENT THAT SOME STATES DO NOT PERMIT FOR THE DISCLAIMER OF IMPLIED WARRANTIES, ANY SUCH WARRANTIES THAT ARISE ARE EXPRESSLY LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF PURCHASE.   
 
BLAST ZONE ® EXPRESSLY DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, DOWNTIME, OR OTHER MONETARY LOSS) BEYOND SHIPPING COSTS FOR COVERED PRODUCTS.
 
Some States Do Not Allow For The Exclusion Or Limitations On How Long An Implied Warranty Lasts, Or The Exclusion Or Limitation Of Special, Incidental Or Consequential Damages, So These Limitations And Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights. You May Also Have Other Rights Which Vary From State To State.
 
This Is Blast Zone's ® Exclusive Commercial/Rental Grade Inflatable Written Warranty





BLAST ZONE ® RETURN POLICY

Blast Zone ® Is Committed To Ensuring Customer Satisfaction With Its Products, But Please Note That Blast Zone ® Does Not Provide "Free Rentals". Our Product Return Policy Is Explained Below:
 
New Products In Unopened Packaging: New, Unused Products Or Items With Unopened Packaging May Be Returned For Refund.  Returns Of These Products May Be Subject To A Restocking Fee Equivalent To 20% Of The Purchase Price.
 
Used Products: Blast Zone ® DOES NOT Provide Refunds For Products Or Items That Have Been Opened Or Used.  
 
Note: In Some Circumstances, The Retailer's Return Policy May Supersede Blast Zone's ® Return Policy.  Under Those Circumstances, You May Be Required To Contact Your Blast Zone ® Retailer.

Blast Zone® Two (2) Year Promise

For Residential Inflatables

Overview: Blast Zone Takes Pride In Providing Safe, Attractive, And Durable Residential Inflatable Products Which Have Been Designed To Withstand The Tests Of Time. Blast Zone Is Now Proud To Provide You With An Innovative Promise That Will Assure That Your Residential Inflatable Will Be Useful For Years To Come.

If You Choose To Replace Your Blast Zone Residential Inflatable Within A Two (2) Year Period From The Original Date Of Purchase, After The Full Limited Warranty Period For Reasons Detailed Below, Blast Zone Will Replace Your Inflatable With The Same Unit Or A Similar Unit Of Your Choosing, Without The Blower, At A Discount Of 50% Off Of The Non-Sale, Non-Discounted Retail Price Listed At Blastzone.com At The Time Of Claim.

Terms And Conditions The Terms And Conditions Contained In This Promise Constitute The Entire Agreement Between Plan Holder And Seller.

1. Definitions: The Blast Zone Two (2) Year Promise Is Referred To As The Promise. Throughout This Promise, The Words Seller, We, And Our Refer To Blast Zone. The Words You And Your Refer To The Plan Holder, As Identified In The Plan Holder Section Above. Covered Product Refers To The Blast Zone Residential Inflatable Identified In The Description Of Residential Inflatable Purchased Section Above. Replacement Product Refers To Any In-Stock Blast Zone Residential Inflatable Of Your Choosing At The Time Of Exercise Of This Promise. Covered Product Failure And Covered Product Fails, And Fails Refers To Product Failure As Described In Paragraph Three (3).

2. Coverage Term: The Term Of This Promise Is 24 Months, Commencing With The Date Of Product Purchase, As Identified In The Date Of Residential Inflatable Purchase Section Above Or The Proof Of Purchase Provided To You At The Time Of Covered Product Purchase. 

3.  What Is Covered: This “Promise” Provides For The Replacement Of Your Covered Product After It Has Failed Due To Defects In Materials And Workmanship Which Lead To The Failure Of Your Covered Product To Perform Its Intended Functions During The Term Of This “Promise”.

4. Payment Required For Replacement Product: In Order To Obtain A Discounted Replacement Product Under This Promise, You Are Required To Pay A Pro Rata Portion (A Percentage) Of The Non-Sale, Retail Price For The Replacement Product According To The Prorated Discount Table In Paragraph Eight (8).

5. If Payment Was Made To Secure This Plan, It Is Not Credited Toward Replacement Product Price: PLEASE NOTE That Any Payment Made To Blast Zone In Order To Secure This Promise WILL NOT Be Applied To The Payment Required For The Replacement Product.

6. Replacement Products: If, During The 24 Month Duration Of This Promise, Your Covered Product Fails, Blast Zone Hereby Agrees To Sell You ONE Replacement Product Under This Promise According To The Prorated Discount Table In Paragraph Eight (8). You May Choose Any In-Stock Blast Zone® Residential Inflatable That You Wish, Which Is Similar In Cost, Sizing, Features Or Considered To Be Reasonably Similar To The Original Product.

7. This Is A Blast Zone Exclusive Offer: PLEASE NOTE That This Promise Is A Blast Zone Exclusive, So You Are Required To Order Your Replacement Product From Blast Zone Directly.

8. Prorated Discount Table: To Determine The Purchase Price Of Your Replacement Product Under This Promise, Refer To The Table Below.

If Your Product Fails Anytime From: Then This Is The Amount You Must Pay To Obtain A Replacement Product:

    0 Up To 3 Months After Date Of Purchase You Pay Nothing. Your Blast Zone Limited Warranty Covers Failure Due To When Operated Under Normal Use And According To The Instructions.

    3 Up To 24 Months After Date Of Purchase 50% Of The Non-Sale Retail Price* Of Any Blast Zone Residential Inflatable You Wish To Purchase (Plus Tax Where Applicable).

    Beyond 24 Months Standard Retail Purchase Price.

*NOTE: Non-Sale Retail Price Means The Non-Sale, List Price Found On Blast Zone S Website Www.blastzone.com, At The Time Of Claim Of Product Failure.

9. Effect Of This Promise On The Limited Warranty: This Promise Does Not Vary, Change, Or Alter Any Of The Terms Of The Limited Warranty, With One Exception. Under The Limited Warranty, Blast Zone, At Its Election, Reserves The Right To Repair Or Replace The Product In The Event Of A Defect Covered By The Limited Warranty. However, Under This Promise, You Are Eligible For Automatic Replacement Of A Covered Product That Fails During The First Twenty-Four (24) Months Of Ownership. For Questions Regarding The Limited Warranty, Please Refer To Your Blast Zone® Limited Warranty Materials Or Contact Us.

10. Exclusions: This Promise SHALL NOT Apply To A Covered Product That Fails Due To: 1) Intentional Acts, Common Negligence, Or Accident, Or 2) Not Being Operated In Accordance With The Printed Instructions That Accompanied The Product, Or 3) Being Operated Beyond The Rated Capacity Of The Product Or In Extreme Weather Conditions, 4) Repairs Or Alterations Performed By Anyone Other Than Blast Zone, 2) The Development Of Mold Or Mildew Because It Was Stored Wet 6) Material Cuts, Punctures Or Abuse 7) Failure That Can Be Reasonably Repaired By The Operator, Such As Holes That Can Be Repaired With A Vinyl-Repair Kit 8) Maintenance.

11. Transfer: This Promise May Not Be Transferred To Any Other Person Or Entity To Whom The Covered Product May Be Sold While This Promise Is In Effect. Only The Plan Holder May Elect To Purchase A Replacement Product Under This Promise.

12. How To Use This Promise: You May Begin The Replacement Product Process By Giving NOTICE Of Covered Product Failure That Occurred During The Coverage Term To Blast Zone® By Emailing Service@Vortexco.com. Notice Must Include Your Original Order Number And A Description Of The Covered Product Failure. Notice Of Covered Product Failure Must Be Received By Blast Zone No Later Than Thirty (30) Days After The Covered Product Failed. If Notice Is Not Received By Blast Zone By The Thirtieth (30) Day After The Covered Product Failed, Then This Promise Is Void, And Blast Zone WILL NOT Offer You A Discounted Replacement Product.

13. What Blast Zone Will Do In The Event Of Covered Product Failure During The Coverage Term: Once You Give Us Notice Of Covered Product Failure, We Will Verify The Causes Of The Failure To Determine Eligibility For A Replacement Product Under This Promise. Blast Zone May Require, At Its Discretion, Any Combination Of The Following: Return Of The Entire Inflatable Unit For Inspection, Photographs Of The Unit, Return Of The Inflation Tubes And/Or A Cutout Of The Product. This May Include Return Of, Or Destruction Of The Original Product. Once Eligibility Has Been Determined, You Will Have The Option Of Choosing Any ONE Of Our In-Stock Residential Inflatable Models For Purchase According To The Prorated Discount Table In Paragraph Eight (8). Payment Will Be Due At The Time Of Replacement Product Selection. Blast Zone Will Then Prepare And Ship Your Replacement Product.

14. Your Covered Product Can Only Be Replaced Once: If The Covered Product Is Replaced Under This Promise After The Expiration Of The Limited Warranty, Then Blast Zone S Obligations Under This Promise Are Considered Fulfilled. In The Event Of Covered Product Failure, Blast Zone Will Only Offer You The Discounted Replacement Once.

15. Questions? Blast Zone Can Be Reached By Emailing Service@Vortexco.com.

16.  Offer Valid Only In The US 48.

17. Blast Zone Shall Not Be Responsible For Any Shipping Charges Outside Of The US 48.